Meet the Board
Please click on a board member below to learn more.
Susan Driever, BS, CVPM
President
Kristen Norris, BS, CVPM, CPACO
Vice President
Yvette Carnot, CVPM
Secretary
Susan Driever, BS, CVPM, President
Credentials/Awards/Accolades: B.S. in Recreation, Park & Tourism Science from Texas A&M University, Class of ’97, Recipient of a 2020 VMG/VHMA CVPM Scholarship, CVPM 2021, TVMA Paraprofessional of the Year 2025
Years in the Industry: 11 years as practice manager
Current Position: Practice Manager at Animal Hospital Highway 6, VHMA Test Prep Course Facilitator
Favorite Part of Practice Management: Seeing the results of clear, understandable and enforceable HR policies and procedures in the positive attitude and behaviors of the team. Handbooks work!
Areas of Expertise: Technology, Quickbooks, Human Resources
Favorite Work Quote: “You can never go wrong doing the right thing.” — Kevin Brown
Pets: A distemper survivor owner surrendered pitbull with bad elbows named Ruby
What She’d Be Doing if She Wasn’t in VetMed: I was in the software training industry prior to having kids and being a stay-at-home mom for seven years and could see myself returning to training adults in some capacity.
Years in the Industry: 11 years as practice manager
Current Position: Practice Manager at Animal Hospital Highway 6, VHMA Test Prep Course Facilitator
Favorite Part of Practice Management: Seeing the results of clear, understandable and enforceable HR policies and procedures in the positive attitude and behaviors of the team. Handbooks work!
Areas of Expertise: Technology, Quickbooks, Human Resources
Favorite Work Quote: “You can never go wrong doing the right thing.” — Kevin Brown
Pets: A distemper survivor owner surrendered pitbull with bad elbows named Ruby
What She’d Be Doing if She Wasn’t in VetMed: I was in the software training industry prior to having kids and being a stay-at-home mom for seven years and could see myself returning to training adults in some capacity.
Kristen Norris, BS, CVPM, CPACO, Vice President
Credentials/Awards/Accolades: BS in Wildlife and Fisheries Science Texas A&M, CVPM 2019, CPACO 2024
Years in the Industry: 14 years
Current Position: Practice Manager at West Brazos Animal Center
Favorite Part of Practice Management: Caring for the clients and our employees. Puppies are a plus, but I truly enjoy the relationships that I have built with our clients and the family I’m lucky to work with.
Areas of Expertise: EzyVet PMS, Leveraging staff, KPI tracking and evaluation…anything in an excel document
Favorite Work Quote: “The number one limiting factor to your success is the quality of your employees” Mack Opperman
Pets: Kona, a Chocolate Goober lab in addition to several other dogs, cats, reptiles, assorted farm animals, other peoples assorted animals. Let’s just say it’s a zoo.
What She’d Be Doing if She Wasn’t in VetMed: Motivational Speaker?…Chicken farmer?…Hiking guide? Professional organizer? Probably a greeter at Bucees, have you seen their benefits!?!
Years in the Industry: 14 years
Current Position: Practice Manager at West Brazos Animal Center
Favorite Part of Practice Management: Caring for the clients and our employees. Puppies are a plus, but I truly enjoy the relationships that I have built with our clients and the family I’m lucky to work with.
Areas of Expertise: EzyVet PMS, Leveraging staff, KPI tracking and evaluation…anything in an excel document
Favorite Work Quote: “The number one limiting factor to your success is the quality of your employees” Mack Opperman
Pets: Kona, a Chocolate Goober lab in addition to several other dogs, cats, reptiles, assorted farm animals, other peoples assorted animals. Let’s just say it’s a zoo.
What She’d Be Doing if She Wasn’t in VetMed: Motivational Speaker?…Chicken farmer?…Hiking guide? Professional organizer? Probably a greeter at Bucees, have you seen their benefits!?!
Yvette Carnot, CVPM, Secretary
Years in industry: 20 years, at my current practice since 2014.
Current Position: CVPM at Bayou City Veterinary Hospital
Favorite Part of Practice Management: My passion in this field started with the idea that I would help all pets in any way I could and be their voice while education clients and the community on the importance of pet health and needs. That has since morphed into wanting to help the people that make the veterinary field possible.
Favorite Work Quote: Be quick to listen and slow to speak
Past time: lifting weights
What She’d be Doing if She Wasn’t in Vet Med: Hairstylist, educator, Professional roller-skater
Current Position: CVPM at Bayou City Veterinary Hospital
Favorite Part of Practice Management: My passion in this field started with the idea that I would help all pets in any way I could and be their voice while education clients and the community on the importance of pet health and needs. That has since morphed into wanting to help the people that make the veterinary field possible.
Favorite Work Quote: Be quick to listen and slow to speak
Past time: lifting weights
What She’d be Doing if She Wasn’t in Vet Med: Hairstylist, educator, Professional roller-skater
Christina Hayden, BS CVPM
Treasurer
Lauri Brown, CVPM
Membership Director
Morgan Oliva,
Marketing Director
Christina Hayden, BS CVPM, Treasurer
Years in the Industry: 15
Current Position: Hospital Manager at Animal Medical Center of the Village
Favorite Part of Practice Management: Seeing the growth and development of employees that are given the tools to thrive.
Areas of Expertise: HR, communication, and compliance.
Favorite Work Quote: “The quality of a leader is reflected in the standards they set for themselves.” – Ray Kroc
Pets: Izzy-puppymill survivor “schnauzer,” Axel-hound mix, Patches- shihtzu mix, 2 baby tortoises- Joey & Chandler.
What She’d Be Doing if She Wasn’t in VetMed: wildlife photography & conservation
Lauri Brown, CVPM, Membership Director
Credentials/Awards/Accolades: BS in Animal Science from Sam Houston State University, CVA,CVPM
Years in the Industry: 30 Years
Current Position: Practice Manager at FM 1488 Animal Medical Center
Favorite Part of Practice Management: Creating systems that improve efficiency for the practice.
Areas of Expertise: Creating para-professional development programs, implementing organizational systems that improve client/clinic communication, financial management to improve net profit, and inventory management.
Favorite Work Quote: Details still matter!
What She’d Be Doing if She Wasn’t in VetMed: Business administration of some kind. It comes so naturally to me.
Years in the Industry: 30 Years
Current Position: Practice Manager at FM 1488 Animal Medical Center
Favorite Part of Practice Management: Creating systems that improve efficiency for the practice.
Areas of Expertise: Creating para-professional development programs, implementing organizational systems that improve client/clinic communication, financial management to improve net profit, and inventory management.
Favorite Work Quote: Details still matter!
What She’d Be Doing if She Wasn’t in VetMed: Business administration of some kind. It comes so naturally to me.
Morgan Oliva, Marketing Director
Credentials/Awards/Accolades: Degree in Drafting Petro-Industrial, Currently enrolled in PennFoster to obtain my CVPM.
Years in the Industry: Management Since 2014, Veterinary Medicine Since 2017
Current Position: Hospital Manager at Abshier-Meuth Animal Hospital
Favorite Part of Practice Management: Being able to lead and motivate my team to be the best versions of themselves.
Areas of Expertise: Customer Service! I started my role in vet med as a receptionist. I’ve always been a people person, and being able to talk to clients one on one is my favorite. With that being said, I’m also able to de-escalate moments of heightened feelings. Social Media is also my jam! I love doing outreach programs and getting involved with the community. Being able to share those experiences with our clientele is something that I believe our clients like to see.
Favorite Work Quote: “Perception is reality”
Pets: Two Dogs, Luke and Lexus. Both are pitties, and are in their golden ages! Three cats, Myers, Penny, and Samara (yes, there is a theme with the cat names if you can’t tell).
What She’d Be Doing if She Wasn’t in VetMed: I would probably be working for an oil & gas company doing drafting work. That or out in the wild watching sharks!
Years in the Industry: Management Since 2014, Veterinary Medicine Since 2017
Current Position: Hospital Manager at Abshier-Meuth Animal Hospital
Favorite Part of Practice Management: Being able to lead and motivate my team to be the best versions of themselves.
Areas of Expertise: Customer Service! I started my role in vet med as a receptionist. I’ve always been a people person, and being able to talk to clients one on one is my favorite. With that being said, I’m also able to de-escalate moments of heightened feelings. Social Media is also my jam! I love doing outreach programs and getting involved with the community. Being able to share those experiences with our clientele is something that I believe our clients like to see.
Favorite Work Quote: “Perception is reality”
Pets: Two Dogs, Luke and Lexus. Both are pitties, and are in their golden ages! Three cats, Myers, Penny, and Samara (yes, there is a theme with the cat names if you can’t tell).
What She’d Be Doing if She Wasn’t in VetMed: I would probably be working for an oil & gas company doing drafting work. That or out in the wild watching sharks!
Kimberly McKenzie
Publicity Director
Meagan Gardner, BS, CVPM
Event Coordinator
Kristina Brisson, CVPM
Sponsorship Director
Kimberly McKenzie, Publicity Director
Credentials/Awards/Accolades: Associates in Business Management
Years in the Industry: 33 years, was a kennel tech for the first three years and then moved up from CSR to Practice Manager
Current Position: Practice Manager at Heights Veterinary Clinic – Northwest
Favorite Part of Practice Management: tough question…I really enjoy leading.
Areas of Expertise: I’m not sure that I have an area of expertise, honestly. I feel like I know some things about a lot of things.
Least Favorite Work Quote: “It is what it is.”– Everyone
Pets: 12.5 year old orange boy named Bruce Sprinklesteen, who is the protector of the house and a 2 year old orange boy name Elton Hercules “The Rocketman” McNugget who is the epitome of the single celled orange boy.
What She’d Be Doing if She Wasn’t in VetMed: I think emergency medicine. My dad was a fire fighter and I always loved the paramedic side of things.
Years in the Industry: 33 years, was a kennel tech for the first three years and then moved up from CSR to Practice Manager
Current Position: Practice Manager at Heights Veterinary Clinic – Northwest
Favorite Part of Practice Management: tough question…I really enjoy leading.
Areas of Expertise: I’m not sure that I have an area of expertise, honestly. I feel like I know some things about a lot of things.
Least Favorite Work Quote: “It is what it is.”– Everyone
Pets: 12.5 year old orange boy named Bruce Sprinklesteen, who is the protector of the house and a 2 year old orange boy name Elton Hercules “The Rocketman” McNugget who is the epitome of the single celled orange boy.
What She’d Be Doing if She Wasn’t in VetMed: I think emergency medicine. My dad was a fire fighter and I always loved the paramedic side of things.
Meagan Gardner, BS, CVPM, Event Coordinator
Credentials/Awards/Accolades: BS from University of Houston Clear Lake, CVPM 2011
Years in the Industry: Over 25 years
Current Position: Hospital Administrator at Pearland 288 Animal Emergency Clinic
Favorite Part of Practice Management: Working with people, supporting great customer service, developing employees, and making a difference every day
Areas of Expertise: Operational leadership, Financial Stewardship, and Team Development driven by a heart for service and excellence
Favorite Work Quote: “In every job that must be done, there is an element of fun.” -Mary Poppins
Pets: A rescue Poodle named Mattie & Cat named Kitty (born without a tail)
What She’d Be Doing if She Wasn’t in VetMed: Serving others in some way, spending more time with my daughters, and planning my next Disney trip or helping others plan theirs
Years in the Industry: Over 25 years
Current Position: Hospital Administrator at Pearland 288 Animal Emergency Clinic
Favorite Part of Practice Management: Working with people, supporting great customer service, developing employees, and making a difference every day
Areas of Expertise: Operational leadership, Financial Stewardship, and Team Development driven by a heart for service and excellence
Favorite Work Quote: “In every job that must be done, there is an element of fun.” -Mary Poppins
Pets: A rescue Poodle named Mattie & Cat named Kitty (born without a tail)
What She’d Be Doing if She Wasn’t in VetMed: Serving others in some way, spending more time with my daughters, and planning my next Disney trip or helping others plan theirs
Kristina Brisson, CVPM, Sponsorship Director
Credentials/Awards/Accolades: Degree in Drafting Petro-Industrial, Currently enrolled in PennFoster to obtain my CVPM.
Years in the Industry: Management Since 2018, Veterinary Medicine Since 2005
Current Position: Hospital Manager at Livewell Animal Hospital of Cypress
Favorite Part of Practice Management: Being apart of setting the expectation for excellent customer service and patient care.
Areas of Expertise: The culture of my hospital has always been a top priority for me. Whether it was needing a little TLC when I first joined the team or building something from the ground up has always been a skillset that I lean on often.
Favorite Work Quote: “Clear is kind.”
Pets: Between pets for now.
What She’d Be Doing if She Wasn’t in VetMed: An elementary teacher.
Meghan Bingham, CVPM
Past President
Meghan Bingham, CVPM, Past President
Credentials/Awards/Accolades: BA in Communication, 2017 VHMA Emerging Leader, CVPM 2017, VHMA Board of Directors 2021-2024
Years in the Industry: 25+ years
Current Position: Veterinary Advisor with Granite Peak Associates
Favorite Part of Practice Management: I believe it’s my job to set my team up for success, so I love the power of a good SOP! I’m also super passionate about KPIs and heartworm compliance.
Areas of Expertise: I’m pretty proficient with the Cornerstone. And I LOVE creating documents like marketing materials and signage for the clinic.
Favorite Work Quote: “Your value does not decrease based on someone’s inability to see your worth.” Zig Ziglar
Pets: Trooper, some kind of hound dog and Rosie a sassy terrier mix, Freddie a rescue bearded dragon, Shelly a rescue box turtle and Crabby, a hermit crab that may very well be immortal.
What She’d Be Doing if She Wasn’t in VetMed: I looked into being a Funeral Director a few years back, but I’d have to go back to school. However, my husband is opening a LEGO store, so in reality, I feel like my safety net will be managing a LEGO store
Years in the Industry: 25+ years
Current Position: Veterinary Advisor with Granite Peak Associates
Favorite Part of Practice Management: I believe it’s my job to set my team up for success, so I love the power of a good SOP! I’m also super passionate about KPIs and heartworm compliance.
Areas of Expertise: I’m pretty proficient with the Cornerstone. And I LOVE creating documents like marketing materials and signage for the clinic.
Favorite Work Quote: “Your value does not decrease based on someone’s inability to see your worth.” Zig Ziglar
Pets: Trooper, some kind of hound dog and Rosie a sassy terrier mix, Freddie a rescue bearded dragon, Shelly a rescue box turtle and Crabby, a hermit crab that may very well be immortal.
What She’d Be Doing if She Wasn’t in VetMed: I looked into being a Funeral Director a few years back, but I’d have to go back to school. However, my husband is opening a LEGO store, so in reality, I feel like my safety net will be managing a LEGO store
