Meet the Board
Please click on a board member below to learn more.
Krystal Burrell, LVT, CVPM,
President
Krystal Burrell, LVT, CVPM, President
Credentials/Awards/Accolades:
Years in the Industry:Since 1999, LVT in 2003, CVPM in 2016
Current Position:Director of Field Operations, with Blue River PetCare
Favorite Part of Practice Management:100% helping practice managers feel like they are as awesome as they are, which comes with building their skills, communication techniques, efficiencies, and self-esteem.
Areas of Expertise:PhD in problem solving and firefighting! I love to teach practice managers how to have meaningful, engaging, positive, motivating team meetings. My team says that I excel in difficult conversations and crisis management and communication, emotional intelligence and organization. I also love the technology stuff and AVIMARK is my jam. My favorite pastime is building confidence in others, recognizing a job well done and collecting awesome pens.
Favorite Work Quote:“The greatest leader is not necessarily the one who does the greatest things. [S]he is the one that gets the people to do the greatest things.” – Ronald Reagan
Pets:Three dogs small in stature but big in attitude. Georgia Grace, the matriarch, a 9 year old Dachshund, Riley the 7 year old Maltipoo rescue and Teddy the baby who has officially stolen the show!
What She’d Be Doing if She Wasn’t in VetMed: I would like to think I would be a YouTube star but more than likely I would be an elementary school teacher.
Meghan Bingham, CVPM,
Vice President
Meghan Bingham, CVPM, Vice President
Credentials/Awards/Accolades: BS in Communication, 2017 VHMA Emerging Leader, CVPM 2017
Years in the Industry: 25+ years
Current Position: Senior Operations Manager with Valley Veterinary Care
Favorite Part of Practice Management: I believe it’s my job to set my team up for success, so I love the power of a good SOP! I’m also super passionate about KPIs and heartworm compliance.
Areas of Expertise: I’m pretty proficient with the Cornerstone. And I LOVE creating documents like marketing materials and signage for the clinic.
Favorite Work Quote: “Your value does not decrease based on someone’s inability to see your worth.” Zig Ziglar
Pets: Trooper, some kind of hound dog and Rosie a sassy terrier mix
What She’d Be Doing if She Wasn’t in VetMed: I looked into being a Funeral Director a few years back, but I’d have to go back to school. I’ve always thought it would be satisfying to work at an upscale hotel—something with impeccable manners and high standards! Maybe I should retire and go work for Chick-fil-A?!
Susan Driever, CVPM,
Treasurer
Susan Driever, CVPM, Treasurer
Credentials/Awards/Accolades: B.S. in Recreation, Park & Tourism Science from Texas A&M University, Class of ’97, Recipient of a 2020 VMG/VHMA CVPM Scholarship, CVPM 2021
Years in the Industry: 7 years as practice manager
Current Position: Practice Manager at Animal Hospital Highway 6, VHMA Test Prep Course Facilitator
Favorite Part of Practice Management: Seeing the results of clear, understandable and enforceable HR policies and procedures in the positive attitude and behaviors of the team. Handbooks work!
Areas of Expertise: Technology, Quickbooks, Human Resources
Favorite Work Quote: “You can never go wrong doing the right thing.” — Kevin Brown
Pets: A distemper survivor rescued Pitbull with bad elbows named Ruby
What She’d Be Doing if She Wasn’t in VetMed: I was in the software training industry prior to having kids and being a stay-at-home mom for seven years and could see myself returning to training adults in some capacity.
Kristin Norris, BS, CVPM,
Secretary
Kristin Norris, BS, CVPM, Secretary
Credentials/Awards/Accolades: BS in Wildlife and Fisheries Science Texas A&M, CVPM 2019
Years in the Industry: 14 years
Current Position: Practice Manager at West Brazos Animal Center
Favorite Part of Practice Management: Caring for the clients and our employees. Puppies are a plus, but I truly enjoy the relationships that I have built with our clients and the family I’m lucky to work with.
Areas of Expertise: EzyVet PMS, Leveraging staff, KPI tracking and evaluation…anything in an excel document
Favorite Work Quote: “The number one limiting factor to your success is the quality of your employees” Mack Opperman
Pets: Kona, a Chocolate Goober lab in addition to several other dogs, cats, reptiles, assorted farm animals, other peoples assorted animals. Let’s just say it’s a zoo.
What She’d Be Doing if She Wasn’t in VetMed: Motivational Speaker?…Chicken farmer?…Hiking guide? Professional organizer? Probably a greeter at Bucees, have you seen their benefits!?!
Lauren McDevitt,
Membership Director
Lauren McDevitt, Membership Director
Years in the Industry: 10 years in healthcare management before moving into the veterinary field two years ago.
Current Position: Hospital Administrator at Long Drive Dog and Cat Hospital
Favorite Part of Practice Management: Wearing multiple hats in a day keeps me on my toes!
Areas of Expertise: I LOVE just digging into the nitty gritty of the budget, removing waste, rallying my team and improving work-flow all while balancing my doctor’s needs.
Favorite Work Quote: “A leader is one who knows the way, goes the way and shows the way.” John C. Maxwell
Pets: Bo a German Shepherd, Bella a Shepherd mix, Celine a Pomeranian and Javi the black cat
What She’d Be Doing if She Wasn’t in VetMed: I’d be President of the United States!
Jodi Osgood, LVT,
Marketing Director
Jodi Osgood, LVT, Marketing Director
Credentials/Awards/Accolades: LVT
Years in the Industry: 23 years: 4 in specialty/emergency as a surgical scrub tech; 8 years in Equine Veterinary Medicine; 11 years in small animal practice
Current Position: Practice Manager of Cypress Veterinary Hospital
Favorite Part of Practice Management: Working with my team!
Areas of Expertise: Veterinary Technical application and team-building
Favorite Work Quote: “No one can make your feel inferior without your consent.”– Eleanor Roosevelt
Pets: Reyna a German Shepherd, Lola a Cane Corso and five Cats: Darcy, Walker, Puddin, Sasha and Derp
What She’d Be Doing if She Wasn’t in VetMed: Real Estate/Home Flipping
Kimberly McKenzie,
Social Director
Kimberly McKenzie, Social Director
Credentials/Awards/Accolades: Associates in Business Management
Years in the Industry: 27 years, was a kennel tech for the first three years and then moved up from CSR to Practice Manager
Current Position: First Colony Veterinary Clinic
Favorite Part of Practice Management: tough question…I really enjoy leading.
Areas of Expertise: I’m not sure that I have an area of expertise, honestly. I feel like I know some things about a lot of things.
Least Favorite Work Quote: “It is what it is.”– Everyone
Pets: Sophie, a 10 year old terrier mix, Joe Dirt a 13 year old DSH, Bruce Sprinklesteen an 8 year old DLH, Doctor Colosso an 8 year old bunny (the kids named her years ago, we just call her “bun bun”)
What She’d Be Doing if She Wasn’t in VetMed: I think emergency medicine. My dad was a fire fighter and I always loved the paramedic side of things.
Karen Garza,
Sponsorship Director
Karen Garza, Sponsorship Director
Years in industry: since 1996; but fairly new as a PM so still have lots to learn.
Current Position: In the process of opening a new clinic in Brenham TX- Watermark Veterinary Hospital
Favorite Part of Practice Management: I am still trying to figure things out as I go with a little help from my friends! I enjoy helping motivate staff and maintaining a fun and healthy work environment. I also love to help clients and their pets in any aspect that I can. I kind of miss being in the trenches on a busy day.
Favorite Work Quote: let’s circle back around to that!
Pass time: I breed and raise Golden & Labrador Retrievers. They tend to take up all of my extra time. I have most recently started dabbling in training for hunt tests & field trials.
Pets: three Golden Retrievers and two orange cats
What She’d be Doing if She Wasn’t in Vet Med: I would definitely still be involved in the dog world. More so on the training side. Dogs truly are my passion.